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ServiceNow Managed Services: Explained

ServiceNow Managed Services: Explained

Using ServiceNow managed services can make your job easier, whether you’re a business leader or an experienced IT professional. A ServiceNow Managed Service (MS) is like gaining the capability of an IT Department with the knowledge of seasoned people to give focused application operations to your company’s business application users when implemented properly. Let’s look into ServiceNow Managed Services to understand when and how they might help your business.

What are ServiceNow Managed Services?

ServiceNow is called under the marketing gimmick as Platform of Platforms. Behind every great experience is a great workflow. As the foundation for all digital workflows, the Now Platform® connects people, functions, and systems across your organization. ServiceNow is cloud-based workflow automation software that helps enterprises increase operational efficiencies by streamlining and automating common operations. ServiceNow has expanded from its roots in IT Service Management to become the enterprise support management platform for enterprises, connecting all business processes from customer service to HR to security and more.

Simply defined, ServiceNow Managed Services (MS) are intended to handle the day-to-day operations of your specialized applications. They can support the organization in following things:

  • Increase the capabilities of your company’s end-users.
  • Allow in-house IT to concentrate on more strategic IT initiatives.
  • Allow your employees to concentrate on your company’s core skills.

This frequently manifests itself when IT experts perceive a drop in the present repository of knowledge, lowering the quality of IT service provided to your firm. Other signs of the necessity for an MS include the following:

  • “Due to a lack of Service and Support, we were unable to achieve what we desired last year.”
  • “We had far too many outages and downtimes.”
  • “We overspend our budget on changes to our business software, which harmed their performance.”
  • “We lost data as a result of our inability to use the solution.”

We frequently propose how ServiceNow managed service might assist address these difficulties based on experience dealing with both small and large client firms. Throughout our journey, we’ve dealt with several clients who use managed services in a number of ways. Recently, we supplied a managed service to a large manufacturing firm, which found the solution to be frictionless and dramatically enhanced end user and IT support staff satisfaction globally.

If you detect some of these characteristics in your organization, here are some personnel and technology solutions for re-organizing and empowering your IT Department for growth via MS.

The Need for ServiceNow Managed Services:

Today’s IT managers are under intense pressure to achieve the business’s and IT performance, operational objectives, and security requirements—all while keeping expenses and costs to a minimum. Most financial experts would advise switching to a predictable pricing model, such as that of a managed service, in these circumstances.

We, DxSherpa Technologies are a ServiceNow Managed Services Provider. We focus on the following points while connecting with any client:

  • Developing long-term strategic objectives
  • Adding new services to your IT infrastructure

Your present IT team may be inexperienced with a new technology or is incapable of sustaining new services or applications. You could hire contractors to complete the work. If your budget is flat or declining, this may be more expensive and deliver less value in supporting your company’s ever-increasing performance goals. This is typically true for both small and large organizations.

Managed Service models have changed over time, and seasoned providers have honed their delivery methods. They are very effective for orgs that are:

  • Count on their IT infrastructure to adequately support their day-to-day business procedures.
  • Do not have enough trained personnel or time to deal formally with proper maintenance, upgrades, and repairs.
  • Want to pay a single monthly flat cost for services in order to deliver a high level of service quality to the company?

IT serves as the business engine for the majority of corporate services. A corporation might invest significant resources in establishing and maintaining in-house support employees, from software to hardware and the expertise required to keep the services functioning.

However, given the maturity of managed service models and the shift to virtualization and cloud computing, the necessity for on-site IT personnel can be confined to the cases where operational sensitivity merits it. In order to assure more IT cost predictability in the face of uncertain requirements, a corporation may consider employing managed service specialists.

Costs and turn-around time for MSP:

MSPs typically charge a subscription fee for their services. Pricing is usually based on the number of resources deployed, with pricing tied to bundles across a variety of categories, depending on the services chosen.

When needed, several companies offer on-site client services. Basic services frequently begin with a monitoring service that highlights potential problems that you must fix on your own. On the other end of the spectrum, service providers provide comprehensive managed services that cover everything from alarms to problem solutions.

Benefits of working with ServiceNow Managed Services Provider:

The ideal ServiceNow Managed Services collaboration extends beyond day-to-day operations. Over time, your MSP should be able to assist you in overcoming basic operational and procedural challenges. Their understanding of your specific environment, along with their talents, enables them to develop cost-effective IT solutions with a solid long-term return on investment.

Cost Control:

The cost variables for a business service are determined by an organization’s need for availability and the criticality of a certain service.

The normal cost components of an IT department, such as training, equipment, and employees, are absorbed by the MSP and provided to the employer at a flat monthly rate. This aids in accurately predicting monthly costs when budgeting. The managed service can scale to accommodate such eventualities based on future requirements and the rate of your organization’s IT maturity.

The most significant advantage is that a corporation may select how much to scale based on considerations such as finance and the CIO’s strategic vision. IT service interruptions and outages can also be avoided, reducing the risk of additional losses. In terms of the energy company, the client went from having many daily outages to only having one scheduled outage per month.

Risk Management:

Every business involves some level of risk. This can be mitigated by minimizing the specific risk associated with each important business function identified. A managed service provider (MSP) can help reduce risk by bringing their own proprietary processes as well as access to contemporary infrastructure and software. This ensures that best practices are followed and that the risk associated with service delivery is minimized.

The Managed Services Provider manages the risk by:

  • Having specific industry knowledge
  • Security and compliance Management
  • Collaborating with your company and advising you on the best method to prevent risk in your areas of expertise

Accountability, Efficiency and Productivity:

When it comes to IT services, the proverb “time is money” is always true. Many firms prioritize the continuous availability of mission-critical IT services for optimal corporate performance.

It is difficult to calculate the exact cost of downtime. However, you can take proactive measures to avoid it entirely. At worst, reputational risk may play a role if the outage is brought to the attention of those outside the organization, potentially undermining public faith.

When a client chooses ServiceNow managed service with DxSherpa Technologies, they get greater performance with less downtime. Mission-critical applications may contain numerous technologies that must be fully functioning and integrated in order to provide the IT service needed. For the IT service to perform well for internal end-users, all component applications must be available at the same time. A managed service provider can assure optimum uptime and minimal service interruptions.

Future-proof IT:

IT departments will face funding, technical, security, and operational issues in the future. As you seek ways to cut costs, I’ve seen numerous firms successfully use AMS to reap the full benefits of seamless service integration while worrying less about resource restrictions.

MSPs will always train their personnel on future and new releases, as well as new technologies, and will be able to lock in pricing for a multi-year period. By increasing predictability, your company will reduce operational risk and issues while also minimizing service disruption.

Why go for an External ServiceNow MSP?

MSPs supplement, rather than replace, current staff, freeing up those important resources to lead and deliver on the strategic IT programs required to accomplish business goals. An MSP will let your resources in larger organizations to focus on more strategic objectives. With today’s managed service alternatives, you can be confident that your organization is minimizing the risks involved with keeping client data, sensitive competitive information, and more.

DxSherpa Technologies for ServiceNow Managed Services:

Consider taking advantage of numerous managed service packages as you invest in a new application to keep on top of IT business needs and minimize unsystematic risks. If you are looking to invest in the ServiceNow platform we can help you with licensing, Implementation, Integration, Upgrade and also with ServiceNow Consultants. Fill our contact us form to get started and maximize the total value of your organization with digital transformation.

    Author : Animish Raje