

Communicate and resolve issues faster
Communicate and resolve issues faster


Onsite/Offshore Support Offering
- It is mixed type of onsite and offshore cooperation.
- The work is distributed between onsite and offshore teams.
SDM is available to coordinate between onsite and offshore team.
Offshore Support Offering
- Consultants work from DxSherpa location.
- Client is able to communicate with offshore team through Skype, Phone, Video Calls, etc.
- SDM is available to manage all activities that influence the project and thus, the communication to offshore team.

Choose your right support model
Choose your right support model
Resource Based Model
Frequent new enhancements.
- Require a dedicated support team, that means they’re there for you and they know your business, support history and your staff inside out.
- Clarity is available what type of talent is required for tasks, ex. junior engineer, senior engineer, SME, etc
Support Automation Model
- Require self-service for end-users to resolve their own problems that reduces demand on the tech support/help desk team.
- Frees your staff to focus on other key business activities
- Automation is the business focus.
- Company needs to provide complete 24x7x365 operations support.
Support Automation Model
Ticket Based Model
- No clarity on tickets complexity
- Company has a small group of people with a select skill set that is expected to support multiple technologies.
- Require fixed-fee based services on defined scope and agreed norms.
- Doesn’t have appropriate skilled personas to handle ServiceNow tickets.

ServiceNow Support Benefits
ServiceNow Support Benefits
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