The pandemic has disrupted the supply chain in the manufacturing industry throughout the world and catalyzed a shift towards digital purchase of goods, which allows most manufacturers to have an efficient supply chain system. Besides the pandemic, manufacturers face a long list of supply chain challenges to meet the increasing customer expectations and world-class competition. As an interconnection exists between the processes, any service delays can have a domino effect on the supply chain. To tackle this problem, operations must be made smarter, more efficient, and less wasteful.
ServiceNow provides a single unified platform, which takes care of the entire business operation by providing an end-to-end connectivity and management option. This enhances both the customer and supplier relationship due to information sharing and access to vital data in real-time. It drives customer engagement, which creates a direct feedback loop, ensuring quick resolution of core business challenges and waste minimization. ServiceNow also provides in-depth analysis to ensure growth and efficiency at every step; ensuring the identification of new revenue streams and boosting customer satisfaction. As a result, you can deliver service that drives customer loyalty and meets rising customer expectations at scale.