Digital Transformation in Life Sciences

The life sciences business is rapidly changing. More diversity in clinical trials, consumer-grade services throughout the patient journey, and an increased requirement for accuracy to remove market barriers are all being driven by the market. The expenses of producing novel pharmaceuticals are rising, despite attempts to lower consumer costs. Meanwhile, the worldwide regulatory landscape is becoming increasingly complex, with firms facing significant fines when adverse occurrences or recalls occur.

Companies must be adaptable and flexible while avoiding the potential landmines of regulatory fines and public image. By allowing more participation from participants, clinicians, and R&D, the ultimate goal is to enhance patient outcomes and provide ever-greater value. Efforts to digitally change workflows can reduce errors and standardize operations across departments by automating and digitizing them. However, old systems that are fragmented and inflexible restrict firms from having an end-to-end perspective of their operations, making it difficult to communicate information, track compliance needs, and collaborate effectively to improve patient experiences. These issues can have an impact on clinical trial recruitment, retention, and expenses.

ServiceNow for Life sciences in Healthcare allows life sciences companies to communicate with patients via a secure web gateway, improving accuracy and lowering expenses. It provides embedded knowledge that is useful throughout the trial workflow because it encourages participants to take consistent activities. In addition, from a single screen, it helps monitor wearable assets, perform trend analysis, and generate reports. With ServiceNow for Lifesciences, patients can now receive more tailored, specialized treatments because of next-generation technologies and the explosion of data.

ServiceNow helps life sciences organizations tackle these operational challenges to create cohesive processes and systems that improve the experiences of patients and employees.

From expediting the onboarding process to developing channels that keep patients connected and informed throughout their care journey to enhancing compliance and reporting, ServiceNow life sciences solutions help businesses every step of the way. Everyone has a clear view of the data they need and the actions that are taking place. Finally, a positive clinical trial experience results in loyal, long-term consumers.