Be proactive, create seamless ServiceNow Customer Workflows experience

With Servicenow customer workflows that automate tasks across departments, you can increase customer engagement and loyalty.

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Be proactive, create seamless ServiceNow Customer Workflows experience

With Servicenow customer workflows that automate tasks across departments, you can increase customer engagement and loyalty.

KNOW MORE

Go beyond traditional CRM

Customer service is one of the most important opportunities to provide a superior experience. End-to-end solutions provide a seamless customer service experience by proactively identifying problems and connecting internal departments to resolve customer issues more quickly.

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Resolve complex issues

Break down silos
Effective Case Resolution through integrated Field service
Self-Service Catalogs to automate repetitive requests
Focus on connected experience
Provides a 360-degree view of customer
Manage strategy and operations on one platform

Fix problems proactively

Proactively monitor customer products/services for potential issues and resolve them.
Intuitive interface for agents to work productively
Increase customer satisfaction and reduce ticket volume
Intelligent work assignment and increased resource utilization
Boost resolutions and efficiency

Deliver a customized experience

Leverage AI-Powered Predictive Intelligence for consistent customer service
Native, offline capable mobile application
Encouraging customers to help themselves through knowledge base, self service catalogs, virtual agents, communities.
Customer service analytics to identify automation opportunities
Achieve the right mix of customer experience improvement and financial outcomes

Solutions to power ServiceNow Customer Workflows

Customer Service Management (CSM)

Go beyond CRM to
become proactive and
connect customer seamlessly

Field Service Management (FSM)

Connect proactively,
address and resolve issues;
make customers the priority

Case Study

Business Case for ServiceNow Project Portfolio Management

Portfolio Management provides a simplified, team-oriented approach to Project Portfolio Management and IT development by combining several individual applications. Customer was facing challenges in leveraging the features effectively to suit their requirements in the existing Project Portfolio Management application.

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Know more about ServiceNow Customer Workflows

Let us guide you in the Customer transformation journey

In today’s digital environment, customer is focal point critical to your success. Modernizing your Customer service infrastructure is key to drive innovation, improving customer experiences and staying relevant in the market.

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