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Be proactive, create seamless ServiceNow Customer Workflows experience

With Servicenow customer workflows that automate tasks across departments, you can increase customer engagement and loyalty.

Servicenow Customer Workflows

Be proactive, create seamless ServiceNow Customer Workflows experience

With Servicenow customer workflows that automate tasks across departments, you can increase customer engagement and loyalty.

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Go beyond traditional CRM

Go beyond traditional CRM

Go beyond traditional CRM

Customer service is one of the most important opportunities to provide a superior experience. End-to-end solutions provide a seamless customer service experience by proactively identifying problems and connecting internal departments to resolve customer issues more quickly.

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Resolve complex issues

Resolve complex issues

Resolve complex issues

  • Break down silos

  • Effective Case Resolution through integrated Field service

  • Self-Service Catalogs to automate repetitive requests

  • Focus on connected experience

  • Provides a 360-degree view of customer

  • Manage strategy and operations on one platform

Resolve complex issues
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Fix problems proactively

Fix problems proactively

Fix problems proactively

  • Proactively monitor customer products/services for potential issues and resolve them.

  • Intuitive interface for agents to work productively

  • Increase customer satisfaction and reduce ticket volume

  • Intelligent work assignment and increased resource utilization

  • Boost resolutions and efficiency

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Provide Personalized Experience

Deliver a customized experience

Deliver a customized experience

  • Leverage AI-Powered Predictive Intelligence for consistent customer service

  • Native, offline capable mobile application

  • Encouraging customers to help themselves through knowledge base, self service catalogs, virtual agents, communities.

  • Customer service analytics to identify automation opportunities

  • Achieve the right mix of customer experience improvement and financial outcomes

Provide Personalized Experience
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Solutions to power ServiceNow Customer Workflows

Solutions to power ServiceNow Customer Workflows

1-01

Customer Service Management (CSM)

Go beyond CRM to
become proactive and
connect customer seamlessly

2

Field Service Management (FSM)

Connect proactively,
address and resolve issues;
make customers the priority

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Case Study

Business Case for ServiceNow Project Portfolio Management

Business Case for ServiceNow Project Portfolio Management

Portfolio Management provides a simplified, team-oriented approach to Project Portfolio Management and IT development by combining several individual applications. Customer was facing challenges in leveraging the features effectively to suit their requirements in the existing Project Portfolio Management application.

Know more about ServiceNow Customer Workflows

Know more about ServiceNow Customer Workflows

    Let us guide you in the Customer transformation journey

    Let us guide you in the Customer transformation journey

    In today’s digital environment, customer is focal point critical to your success. Modernizing your Customer service infrastructure is key to drive innovation, improving customer experiences and staying relevant in the market.

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