We at DxSherpa have excellent opportunity for ServiceNow users to attend webinar on ITIL 4 which is next version of ITIL framework.
Join this Webinar on Feb 28, at 10:00 PM IST (09:00 PST, 10:30 CST, 11:30 EST) to Learn Alignment of ServiceNow Service Management with Next Version of ITIL Framework (i.e. ITIL 4).
In this webinar we will have a panel of experts, discussing and focusing on how the current ServiceNow users can adopt the new upcoming ITIL 4 framework.
We will cover following agenda on this webinar :
- Adopting the Service-Centric thinking
- Leverage the Service Mapping, SAM, Event Management and Discovery tools in ServiceNow
- Improving the Service Management maturity
- Using Continual Improvement in ITSM London to establish the process
- Establishing a proactive environment
- Leveraging Automation (Orchestration, Agent Intelligence, Operational Intelligence) of Requests and remediation of Events in order to reduce impact of Incidents
- ServiceNow Suite mapping with ITIL 4 practices
- Benefits of adopting an Enterprise Wide framework
Watch Recording