ITSM is important for various reasons. Implementing ServiceNow ITSM can regularize processes through a structured delivery, also reduces costs by structuring a predictable IT organization. Implementing ITSM for business benefits by bringing actionable insights helps in decision making.
IT SPECIFIC BENEFITS
BUSINESS LEVEL ITSM BENEFITS
Highlights of ServiceNow ITSM
Highlights of ServiceNow ITSM
The ServiceNow IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to through a single cloud-based platform. The ITSM solution can help increase your productivity, resolve issues and improve user satisfaction. Since, the ITSM Solution is powered by platform native AI; Users can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise Chabot technology. The NOW Platform also provides users access to ITSM via mobile or web-portal interfaces.
ITSM Modules for ServiceNow
ITSM Modules for ServiceNow
Incident Management
Removing malfunctions quicker and increasing IT service availability
Request Management
Fulfilling end users’ IT-related requests
Problem Management
Searching and removing the root causes of similar incidents to prevent any more incidents of the same nature
Knowledge Management
Accumulating knowledge on incident resolution and sharing it with the entire IT support team & end users
Configuration Management
Keeping track of all IT infrastructure elements &solving incidents faster knowing the interrelations
Change Management
Introducing changes to the IT infrastructure to remove the root causes of problems
Service Level Management
Tracking the speed of incident resolution & checking its compliance with the established quality of service
Reports and Dashboards
Getting insights into IT support performance
And Many More
Is getting a ITSM License with a good deal a problem?
Is getting a ITSM License with a good deal a problem?
With DxSherpa Technologies, you can get the best deals and requirements on licenses for ITSM. Our team identifies your core needs and then consults you on the best path for digital transformation.
Case Study
Enhance IT Service Experience
Enhance IT Service Experience
With the Now platform, DxSherpa technologies reduced costs and streamlined workflows for the client. One example being we broke down incidents by service type through a simple drop down rather than filling a complete form for the same.
Let us guide you in the ITSM journey
Let us guide you in the ITSM journey
In today’s digital environment, ongoing innovation is critical to your success. Modernizing your IT infrastructure is key to driving innovation, improving customer experiences, boosting reliability and security, and staying competitive.
