Business case study on ITSM legacy system modernization | Financial Services

More than 20 million customers around the world rely on this Bank to provide them with financial products and services they trust. With a focus on transforming customer experiences by 2020, the customer hopes to become the top bank in the customer service, trust, and advocacy. Technology will play a leading role in customers’ digital journey by giving employees the tools they need to do business with colleagues, customers, and regulators as efficiently as possible

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