Qualification : BE Computer Science/MCA/MCS
Experience : Minimum 10 years of IT experience with 8 years of experience in ServiceNow.
Location : Pune.
Type of Employment : Permanent
Certifications :
Must have –
◉ Certified ServiceNow Admin
◉ Certified Application Developer
◉ ServiceNow Certified Implementation Specialist Discovery
Good to have –
◉ ServiceNow Certified Implementation Specialist Event Management
◉ ServiceNow Certified Implementation Specialist Service Mapping
◉ ServiceNow Certified Implementation Specialist Software Asset
Management
◉ ServiceNow Certified Implementation Specialist Hardware Asset
Management
Job Overview :
The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.
Key Responsibilities
◉ The ServiceNow Solution Architect is responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within clients organisation and its commercial engagements.
◉ Also, the Solution Architect is responsible for ensuring the solution delivered is engineered in accordance with corporate architecture and infrastructure standards.
◉ He/she is in charge of driving the rollouts of new apps and modules, capable of enhancing configuration and workflows initiated within projects or change requests, works closely with ServiceNow Dev team to deliver successful solutions for internal and commercial stakeholders/customers.
Experience and Skills Required :
◉ Good understanding of industry standards and practices (e.g. TOGAF)
◉ Experience with Web Services Integration (SOAP, REST, and JSON)
◉ Experience with the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
◉ Experience with governance/service management/operations
◉ Experience with ServiceNow ITSM implementations
◉ Experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in ServiceNow environments
◉ Expert level proficiency in ITOM (Discovery, Service Mapping and Event Management)/CMDB product line
◉ Experience in developing customized patterns, probes and sensors for Discovery and Service Mapping.
◉ Experience with CMDB and it operation management
◉ Experience with delivering technical workshops on ITOM: Discovery, CMDB, Service Mapping
◉ Experience with ServiceNow ITOM implementations
◉ Knowledge of networking concepts such as IP Addressing, Firewalls, ports
◉ Knowledge of relational databases (MySQL, MSSQL, Oracle)
◉ Experience with implementing Software and hardware asset management
◉ Good knowledge of Software and hardware asset management processes
◉ Experience with configuration of SAM Pro integrations.
◉ Experience with configuring SAM Pro module.
◉ Experience with configuring and troubleshooting of discovery tools for Software Asset Management.
◉ Expert in advising SAM Pro processes and how they relate to the ServiceNow platform
◉ Expert in advising technical challenges and explain these to non-technical stakeholders
◉ Experience working within audit compliant environments (SOX, SOC)
◉ Excellent stakeholder/ customer facing skills
◉ Experience working with remote teams
◉ Experience as a developer is must.
Soft Skills :
◉ Engaging presentation style, with the ability to control and manage multiple presentation scenarios
◉ Ability to work under pressure and work on multiple campaigns at the same time
◉ Analyzes business requirements and develops technical requirements
◉ Takes responsibility for overall architecture, design, implementation and integrity of the ServiceNow platforms
◉ Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
◉ Provide expert level support and technical mentoring to implementation team
◉ Recognize and develop opportunities to leverage ServiceNow as a platform
◉ As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
◉ Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
◉ Support practice build efforts to include development of practice intellectual property (IP)
◉ Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations
◉ Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
◉ Responding to Request for Information/Proposal documents
◉ In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment
◉ Act as the ServiceNow subject matter expert at Executive briefings/marketing events
About DxSherpa Technologies :
DxSherpa Technologies is a high-growth, global IT services company with headquarters in the US and India. As a 100% ServiceNow-exclusive Premier partner, we serve medium to large enterprises across Asia, Europe, and North America. Our expertise spans many industries with special emphasis in Manufacturing, Banking, Insurance, IT, and Healthcare. We have built and developed a dedicated and focused team of 300+ consultants to serve our expanding client base across multiple disciplines on the ServiceNow platform.
DxSherpa is entirely focused on helping our clients create, streamline, and optimize IT, Customer, and Employee digital workflows on the ServiceNow platform. We provide advisory, architecture, and project execution services for end-to-end platform and workflow implementations as well as Managed Support, Staff Augmentation, License Resale, Integrations, and Custom Application development.
We believe in building trust and work satisfaction among our Employees, Customers and Partners by continually enhancing our skills to deliver excellence. Our team of professionals is trusted for mission- critical ServiceNow technology projects to simplify and optimize the path to Digital Transformation.
Work personas :
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.