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The Benefits and Drawbacks of ServiceNow Managed Service Provider

The Benefits and Drawbacks of ServiceNow Managed Service Provider

Managed services can help organizations with no IT employees or who want to free up personnel for other tasks monitor their IT infrastructure at a minimal cost.

An MSP (Managed Service Provider) is an external team with specialized knowledge that delivers services to a company while being accountable to it. An MSP is essentially a professional helping hand who can handle the grunt work of your IT needs while preserving transparency and accountability to your company.

With the passage of time, more and more businesses are turning to managed services, and for good reason. around 59% of businesses have already made the switch from traditional break-fix to managed service contracts. The fundamental reason for this shift is that managed service providers bring extensive experience in a certain service area, as well as technology, to the table.

The managed services market had a net worth of $152.05 billion in 2020, and it is predicted to rise at a CAGR of 11.2 percent to $274.20 billion by 2026.

Why ServiceNow Managed Services?

It’s no surprise that IT executives are looking to outsourcing to meet the demands of smooth digital transformation on their time. A managed service provider can help you manage your IT infrastructure and free up time to focus on more critical initiatives by monitoring and managing it 24 hours a day, seven days a week.

However, the perfect MSP partnership goes beyond day-to-day operations. Your MSP should be able to assist you in overcoming basic operational and process difficulties over time. Their knowledge of your specific environment, along with their skills, allows them to offer cost-effective IT solutions that provide a good long-term return on investment.

Managed service providers are necessary for businesses since they reduce risk. Instead than outsourcing IT only when an issue arises, managed services allow for continuous network monitoring. A managed service provider also handles all updating and maintenance responsibilities. This frees up managers’ time to focus on their companies rather than the company’s IT.

The Biggest Benefits of ServiceNow Managed Services:

Benefits of ServiceNow Managed Services

Managed Service Providers not only keep the lights on in enterprises, but they also provide significant opportunities for digital transformation. A truly efficient ServiceNow MSP can offer the following benefits to your organization:

1. An IT team that is more Productive

A dependable managed services provider can assure coverage while allowing your staff to maintain a healthy work-life balance. Reducing stress and allowing for more purposeful work leads into cost savings in the form of increased employee engagement and retention.

2. There is technology available

The MSP organization provides technology for your business, including workstations, servers, and software, with particular plans. All you have to do is utilize and pay for them. While costly, this eliminates the need for capital expenditures for technology, letting your company spend its resources on other areas, which is always a good thing.

3. Cost-effectiveness and Adaptability

MSP provides a consumption-based model with pay-as-you-go choices that are highly flexible and do not require an annual charge. Your company will also save money on infrastructure, maintenance, and employing new staff with the necessary expertise to manage ServiceNow.

An MSP offering is far less expensive than a full-fledged ServiceNow setup.

4. Monitoring the System’s Performance

Our ServiceNow professionals can use the platform to spot trends, prevent problems from arising, and resolve them before they occur.

5. Encourage Innovation and speed up your Digital Transformation

IT and business leaders are strongly focused on creating corporate value and fostering continuous innovation in today’s digital world.

Your MSP will invest in cutting-edge technology and add value to your company.

6. Business Continuity

The MSP will take care of your ServiceNow needs, you’ll have more time on your hands to deal with more serious issues that are affecting your organization. Concentrate on your main business and make smart decisions and ideas that will aid in the expansion of your company. You can focus on your organization’s true mission – providing exceptional customer service – rather than getting bogged down by IT duties that waste your time, money, and energy. And why would you do that when an MSP can efficiently handle all of the back-end functionalities and technicalities?

The Drawbacks of ServiceNow Managed Services:

1. Scope

A managed services provider, unlike an in-house IT team, rarely covers every facet of technology. You may be required to select from a list of programmes for which you require assistance, which means that if you encounter a problem that is not related to the services you signed up for, you are likely on your own.

2. Having a Physical Presence

When you sign up with an MSP, you’re allowing another organization to manage your technology remotely. This implies you’ll have to take on the majority of the responsibility for any issues that arise on-site.

3. Control and Security

When you employ a supplier, you’re giving them access to the sensitive data and information that your company relies on. If the nature of your firm places a premium on data security and information control, this could be a problem.

4. Longevity

Businesses fail, despite the fact that it is rarely discussed. If your managed IT services provider goes out of business, you may be forced to hurry to locate a new solution, which could be costly to your company.


When it comes to paying for an MSP, each business owner must consider all of the aspects. If your company frequently requires IT assistance or you spend too much time attempting to resolve technical issues on your own, an MSP may be a suitable fit.

With professional advice services, an expert MSP assists you in developing a future growth strategy that considers customer needs, market expectations, resources, and other factors. Royal Cyber, a seasoned ServiceNow MSP, assists clients with increasing profit margins and meeting the demands of a changing corporate environment.

DxSherpa is a premier ServiceNow partner, and our ServiceNow Managed Service Provider (MSP) offering lets you realize your company’s mission of enhancing operational efficiencies by using ServiceNow’s easy-to-manage cloud-native approach to solve simple yet difficult problems.

Before deciding on an MSP package, you should assess all of your needs, expectations, and requirements. To learn more about how we can assist you in accelerating digital transformation and business growth, contact us.

Author : Pragya Gupta